Products & Ordering
Questions about the product range, buying options and bulk requirements.
Help Centre
Frequently Asked Questions
Find answers about IndoSurgicals products, quotations, ordering, shipping, returns, quality and customer support.
ProductsRange, specifications and selection
OrdersQuotation, payment and delivery
SupportReturns, tracking and assistance
Delivery & Tracking
Information about processing, shipping, tracking and international supply.
Quality & Support
Common questions about certifications, returns and customer assistance.
General questions
Answers to common IndoSurgicals questions
Open any question below to view the answer.
1. What products does IndoSurgicals offer?
IndoSurgicals Private Limited offers a wide range of medical and surgical products. Our product categories include hospital furniture, surgical instruments, medical disposables, radiation protection apparels, rehabilitation aids, diagnostic equipment and more.
2. How can I place an order?
You can browse our product catalogue and submit your requirement through the website for quotation and order assistance. Selected products and samples may also be available through our online platform MedDeal.in. You may also contact our sales team directly by email or phone.
3. Do you offer international shipping?
Yes. IndoSurgicals supports international supply and export requirements. Shipping charges, documentation requirements and delivery timelines vary according to the destination and order.
4. What payment options are available?
Available payment methods and commercial terms depend on the order type, destination and confirmed quotation. Our sales team provides the applicable payment details when an order is finalized.
5. How long does it take to process and ship an order?
Processing and shipping times depend on product availability, quantity, order complexity and destination. Our team provides an estimated dispatch or delivery timeline when the order is confirmed.
6. What is your return and refund policy?
If you receive a damaged or defective product, contact customer support or your sales representative promptly after delivery. The team will review the case and guide you through the applicable return, replacement or refund process.
7. Can I track my order?
Yes. Once an order is dispatched, tracking information is shared when available for the selected delivery service so you can follow the shipment progress.
8. Do you offer bulk or wholesale pricing?
Yes. IndoSurgicals supports bulk, institutional, dealer and wholesale requirements. Share the product list, quantities and delivery destination so our team can provide an appropriate quotation.
9. Are your products certified and compliant with quality standards?
IndoSurgicals operates documented quality systems and holds certifications and approvals including ISO 9001 and ISO 13485, with additional product- or scope-specific compliance where applicable. Please review the relevant certificate or confirm coverage for the specific product before ordering.
10. How can I contact customer support?
You can contact IndoSurgicals by email, phone or through the website enquiry form. For requirement-specific help, include the product name or link, quantity, delivery destination and any documentation or specification needs.
Product questions
Frequently Asked Questions by Category
Select a product category to view its available FAQ pages.
Send us your product or procurement requirement
Share the product names or links, quantities, delivery destination and any special specification or documentation requirement. Our team will review the request and respond with relevant information.