Welcome to the FAQ section for IndoSurgicals Private Limited! Here are some frequently asked questions that may help address your queries:
1. What products does IndoSurgicals offer?
IndoSurgicals Private Limited offers a wide range of medical and surgical products. Our product categories include hospital furniture, surgical instruments, medical disposables, radiation protection apparels, rehabilitation aids, diagnostic equipment, and more.
2. How can I place an order?
To place an order, you can visit our website and browse through our product catalog. Once you have selected the desired items, add them to your cart and proceed to the checkout process. Our team will receive your details and will contact you as soon as they receive your order. Alternatively, you can also buy our products online from our e-commerce platform www.meddeal.in. Please note that samples can also be purchased from our e-commerce website. Additionally, you can contact our sales team directly via email or phone to assist you with your order.
3. Do you offer international shipping?
Yes, IndoSurgicals provides international shipping. We have experience in exporting our products to various countries worldwide. Please note that shipping charges and delivery times may vary depending on the destination.
4. What are the payment options available?
We accept several payment methods, including credit cards, debit cards, PayPal, bank transfers, and other secure online payment gateways. For international orders, we may have specific payment terms, which can be discussed with our sales team.
5. How long does it take to process and ship an order?
Once your order is placed, we strive to process it as quickly as possible. The exact processing and shipping times may vary depending on the availability of the products and the order volume. Our team will provide you with an estimated delivery timeline once your order is confirmed.
6. What is your return and refund policy?
We have a customer-friendly return and refund policy. If you receive a damaged or defective product, please contact our customer support or your sales representative immediately after receiving the product. We will assist you in arranging the return and replacement/refund process accordingly.
7. Can I track my order?
Yes, you can track the status of your order. Once your order is shipped, we will provide you with a tracking number and the necessary details to track your package. You can use this information to monitor the progress of your shipment.
8. Do you offer bulk or wholesale pricing?
Yes, IndoSurgicals offers competitive pricing for bulk or wholesale orders. If you are interested in purchasing a large quantity of products, please reach out to our sales team, and they will provide you with the necessary information and pricing details.
9. Are your products certified and compliant with quality standards?
IndoSurgicals is committed to providing high-quality products that meet international standards. We adhere to stringent quality control measures in our manufacturing facility. Many of our products carry certifications such as CE, ISO, GMP, BARC, CDSCO, and others.
10. How can I contact your customer support?
If you have any further questions, concerns, or require assistance, you can reach our customer support team through email, phone, or the contact form available on our website. Our team will be happy to assist you. You can also contact your sales representative for personalized assistance.
Here are some frequently asked questions related to specific product categories:
